We are concerned about unfair competence some
Marklin, Trix,
Brawa Dealers in USA are doing.
It calls our attention, that when cost of Euro goes up and prices at Manufacturers and Distributors also goes up, some of these Dealers show products that
CLEARLY they don't have stock (proven) at prices so low that are "too good to be true".
We have placed orders for some of these items at those places and we have received notice that there is no stock available and that price "may" change when available.
We challenge all Dealers selling these products on the Internet, to show, as we do, stock availability.
Of course it may be some errors, we also have a few here or there, but in key items there is NO room for errors.
We are open to anyone willing to come to our Store and we will show cost, what we really pay for these products with the invoice and expenses on hand, so you can see how low margin we have that only our high volume allows us to survive in these days of recession.
The idea behind these acts is to force us to lower more our price and try to make us lose money or go out of business because we can not compete against those [false] prices they publish for non in stock and many times discontinued items.
We had always the lowest price around, but between a reasonable range and very close to well known competitors that also are suffering of this problem.
In some Brands we have a large difference in price (ours lower) because of the volume we buy and the special discounts we get and the lower margin we have, but we can proof at any time, the stock is available at the price shown on our web site.
Our prices are very stable. We do not change price each year because the Manufacturer raises prices in all the line of products. We value each shipment we receive at the real cost of that particular shipment based on the exchange rate when we pay for the merchandise (normally in advance) plus all the expenses such as freights, brokerage, fees, etc., and then we mark up a small margin and we publish that price at that moment.
If we keep stock on a product from this shipment for years, that will be its price until stock is exhausted or may be lower due an offer.
This is why some of our items (such as track for example), during one year, may go up or down more than once if we receive many shipments of it.
We even advise when an item is out of stock, that price will be adjusted when we get it back in stock (may be higher or lower, simple: it will be adjusted) but while in stock, NEVER will change the price HIGHER, maybe can be lower due a special offer, but even this fact, is shown in our web site.
This is your warranty: if cost goes down, sale price
WILL go down.
If we do not have stock, price is set to $ 0.00 we do not lie marking a product at $ x.xx to force our competitors with stock lower their prices.
We guarantee that if you place an order for an item not in stock and with price $ 0.00 you will be billed at the lowest price possible once the product arrives to our warehouses and it will be the same price for everyone. We do not have a Customer better than other,
ALL OUR CUSTOMERS ARE "OUR BEST CUSTOMER".
